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Frequently Asked Questions (FAQ)
New Clients:
I would like to learn more about UPAGO. Who can I contact?
Please send us an email at contacto@upago.cl , and we will be happy to answer your questions.
How can I sign up for your services?
Please send us an email at contacto@upago.cl , and we will direct your request to a sales representative.
If I am an individual, can I use UPAGO’s services?
Unfortunately, no. Due to the nature of our services, you must have a business tax ID (or equivalent).
Billing:
I would like to get details about my invoice. Who can I contact?
Please send us an email at contabilidad@upago.cl , and we will be happy to assist you.
I need to update my billing information. What should I do?
Please send us an email at soporte@upago.cl
Support:
I see an unfamiliar payment on my account statement. What should I do?
Please send us an email at soporte@upago.cl
with all available details, and we will get back to you as soon as possible.
I mistakenly paid my total debt, but I only intended to pay one installment.
Please send us an email at soporte@upago.cl
with the details of your request, and we will respond promptly.
I need to request additional services. Who can I contact?
Please send us an email at soporte@upago.cl
with the details of your request, and we will get back to you as soon as possible.
I need to deactivate a user from my business account. What can I do?
Please send us an email at soporte@upago.cl
with the details of your request, and we will respond promptly.
I'm trying to make a payment but cannot access the system. What should I do?
Please send us an email at soporte@upago.cl
with the error message you are seeing, and we will contact you as soon as possible.
I need to check my payment history. How can I do this?
If you have access to your account, you can view your history by logging in. If not, contact us at soporte@upago.cl
, and we will provide the necessary details.
